FAQs
Q: How can I contact GoodFett?
A: You can email us at info@goodfett.com where our customer service team will be happy to help you with whatever you need!
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: How do I check the status of my order?
A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - TRACK MY ORDER <- Order Lookup Page
Q: How long does shipping take?
A: Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 7-16 days. For International orders, please allow up to 5-20 days.
Q: Can I change or cancel my order?
A: As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Q: When will my order be processed?
A: All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Q: What if I don't receive my order?
A: If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Q: Will I be charged with customs and taxes?
A: The prices displayed on our site are tax-free in USD Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Q: How do I return an item?
A: Please contact us at info@goodfett.com
Q: Q: Does GoodFett provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.
Q: When will I receive my refund?
A: All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.