Shipping policy
Shipping Policy
Thank you for choosing to shop with Ovalo! We want to ensure that your shopping experience is as smooth and enjoyable as possible. This Shipping Policy outlines our shipping practices, including information on shipping methods, delivery times, and associated fees.
Shipping Regions
We currently offer shipping to customers in the following regions and countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and the United States. Please note that there may be restrictions on certain products based on the shipping destination. If you have any questions about shipping to your location, please contact our customer support team.
Delivery Times
Delivery times may vary depending on your location, shipping method, and product availability. You can find estimated delivery times during the checkout process. Please note that unforeseen circumstances or carrier delays may affect delivery times.
Order Processing
We strive to process orders promptly. Orders are typically processed within 1 to 3 business days after payment is received. For personalized or made-to-order items, processing times may be longer, and you will be informed accordingly.
Shipping Fees
Shipping fees are based on the selected shipping method, the weight and dimensions of the items in your order, and your shipping destination. You can view the shipping cost during the checkout process before finalizing your order.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
International Shipping
For international orders, please be aware that additional customs, duties, and taxes may apply. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information.
Lost or Damaged Items
In the event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and initiate a claim with the shipping carrier, if necessary.
Return to Sender
If an order is returned to us due to an incorrect shipping address or non-delivery, we will contact you to arrange for reshipment. Additional shipping fees may apply.
Contact Information
If you have any questions or need assistance with your order, please don't hesitate to contact us:
- Email: info@myovalo.com
Changes to This Shipping Policy
We reserve the right to update and modify this Shipping Policy as needed to reflect changes in our business operations or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting.
Thank you for shopping at Ovalo. We appreciate your trust in us and look forward to serving your needs.